Last Updated: 10/03/2026

Terms of Service

1) Overview

These Terms of Service (“Terms”) govern your use of our website and the purchase of products including Commissioned Works (Bespoke), Original Artwork, Standard Prints, and Other Products (together, “Products”). By accessing our website or placing an order, you agree to these Terms. Nothing in these Terms affects your statutory rights.

2) Trader Identity (Who We Are)

If we trade under “The Petal Cove”, the legal contracting party is Lauren Fisher. Please use these details for legal notices. For returns, please do not send to our geographic address, please email us and we will provide return details.

The Petal Cove a.k.a Lauren Fisher (“The Petal Cove”, “we”, “us”, “our”).
Geographic address: The Petal Cove, 61 Bridge Street, Kington, HR5 3DJ
United Kingdom
Email: laurenfisher@thepetalcove.co.uk

3) Key Definitions

Commissioned Works (Bespoke): Custom artworks created to your personal specifications (for example: size, colour palette, flowers, themes, or other personal elements). These are personalised goods and are not eligible for the 14‑day cooling‑off right. Please review our full Returns Policy.

Original Artwork: One‑of‑a‑kind, pre‑created works made by the artist (not personalised to you).

Standard Prints: Non‑custom reproductions of pre‑existing artworks.

Other Products: Any other non‑custom merchandise we make available from time to time.

4) Orders & Contract Formation

How to order (distance sales): You submit an order at checkout; we acknowledge by email. The contract is formed when we accept your order (usually on dispatch confirmation).

Prices & charges: Prices and applicable taxes/fees are shown at checkout. Delivery options and costs appear before you place the order. If a statutory cooling‑off right applies (non‑custom distance/off‑premises purchases), we refund outbound standard delivery on cancellation; upgrades are refunded only up to the standard rate.

What you’ll see before purchase (distance/off‑premises): We show our identity and address, the total price (and how it’s calculated), delivery costs, delivery terms, who pays return postage for change‑of‑mind (if applicable), and whether a cooling‑off right applies. These details are also repeated in your order confirmation email.

5) Commissioned Works (Bespoke)

5.1 Specification Lock‑In

After you place a commission request, we email you a Specification (size, primary colours, flowers, themes, and any expressly promised features). Work begins only after you confirm the Specification.

5.2 Artistic Quality & Objective Acceptance

Commissions are created in the artist’s established style shown in our portfolio (link). Handmade features—brushwork, texture, expressive interpretation, subtle variations—are normal and not defects. Differences caused by screens or lighting are not defects.
At approval, the artwork is assessed only against the Specification and whether it was produced with the artist’s normal professional skill and care. If the agreed flowers/colour palette/themes are present and the size is correct within reasonable tolerances, the work is considered “as described” and made with “reasonable care and skill.” Preference‑based objections (e.g., a different composition/style now preferred) are not faults.

5.3 Approval Stage (Before Shipping)

We send a photo of the finished artwork for final approval.

• Approve: we dispatch; the sale becomes final (see 5.5).
• Do not approve (for any reason): we cancel the order and refund 50% of the total price, retaining 50% as a non‑refundable creation fee for time and materials. Bespoke/personalised goods do not have a 14‑day cooling‑off right.

5.4 Objective Non‑Conformity (Your Statutory Remedies)

If the finished work objectively fails the Specification (e.g., missing a specified flower, materially different agreed palette, wrong size beyond reasonable tolerance) or was not produced with reasonable care and skill, you are entitled to the usual consumer remedies (repair/adjustment or replacement; if not possible within a reasonable time without significant inconvenience, an appropriate refund).

5.5 After Approval & Shipping

Once approved and dispatched, the commission is a final sale except for statutory rights (for example, damage in transit or the item not being as described beyond what could reasonably be seen from the approval image).

6) Non‑Custom Products

6.1 Original Artwork & Standard Prints

Orders are accepted per section 4 and dispatched within the timeframe you see at checkout/confirmation.

6.2 Goodwill Returns (If Offered)

If we offer a goodwill “30‑day” returns policy for change‑of‑mind beyond any statutory cooling‑off window, its exact terms (refund, exchange or store credit; condition requirements) will be stated on the relevant product/checkout pages. A goodwill policy does not reduce statutory rights.

7) Delivery, Risk & Title

Delivery: We deliver to the address you provide; estimated windows are shown at checkout/confirmation.
Risk: Risk passes to you on delivery to you, your nominated neighbour, or your designated safe place (if you selected/allowed this). Until delivery, we remain responsible for the condition of the goods.
Title: Legal title passes when we receive full cleared payment.

8) Cancellation & Returns (Summary of Your Legal Rights)

8.1 Bespoke Commissions

No 14‑day cooling‑off for personalised/bespoke goods. Our 50% non‑approval policy (section 5.3) is a goodwill policy and sits alongside your statutory remedies for objective non‑conformity.

8.2 Distance/Off‑Premises – Non‑Custom Items

You have a 14‑day cooling‑off period from the day after delivery to cancel for any reason. You must return the goods within 14 days of cancellation. We refund the item price + outbound standard delivery within 14 days of receiving the goods (or acceptable proof of posting). We may deduct for diminished value caused by handling beyond what is necessary to inspect. Unless we stated otherwise before purchase, you pay return postage for change‑of‑mind returns.

8.3 Faulty/Not as Described (All Items)

If goods are not of satisfactory quality, not as described, or unfit for purpose, you have a 30‑day short‑term right to reject for a full refund. After 30 days, the law provides a repair or replacement first; if that fails, price reduction or final rejection may apply. We cover return postage/collection for faulty items.

9) How to Cancel/Return

Email us using the details in section 2 with your order number, item(s), and reason (faulty vs change‑of‑mind).
Packaging: Please pack securely. Original packaging is not required to exercise legal rights, but if change‑of‑mind goods are inadequately packaged and damaged in transit, we may deduct for diminished value.

10) Intellectual Property & Promotional Use

Copyright: Unless agreed otherwise in writing, the artist (Lauren Fisher) retains all copyright and related rights. Purchasing a physical artwork does not transfer copyright. Any reproduction (prints, licensing, commercial use) requires our prior written permission.
Use of images: We may show images of artworks (including cancelled/returned commissions) in our portfolio and marketing where we hold the rights. If an image contains identifiable personal data (for example, a recognisable person), we will use it for marketing only with a valid lawful basis—typically your explicit consent—and you can withdraw consent at any time.

11) Limitation of Liability

Nothing excludes or limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
Subject to the foregoing, our total aggregate liability arising out of or in connection with a Product or these Terms shall not exceed the price paid for that Product. We are not liable for (i) losses not caused by our breach; (ii) business losses (we sell to consumers unless expressly agreed otherwise); or (iii) delay/failure caused by events beyond our reasonable control.

12) Force Majeure

We are not responsible for delay or failure to perform caused by events beyond our reasonable control (for example, extreme weather, strikes, epidemics, carrier disruptions, or supply shortages). We will notify you and take reasonable steps to minimise impact.

13) Changes to These Terms

We may update these Terms from time to time. The Terms in force when you place an order apply to that order; changes apply prospectively. If we make material changes affecting ongoing services, we will notify you where required.

14) Termination

We may suspend or terminate access to our website or decline to fulfil an order where necessary to protect our business (for example, suspected fraud/abuse) or where you materially breach these Terms. This does not affect rights accrued before termination.

15) Privacy & Data Protection

Your personal data is handled per our Privacy Policy. We follow UK data protection law, rely on appropriate lawful bases for processing (including any direct marketing/cookies where relevant), and respect your rights. Please review the Privacy Policy for details.

17) Governing Law & Jurisdiction

These Terms and any dispute or claim (including non‑contractual disputes) are governed by English law. The courts of England and Wales have jurisdiction, without prejudice to any mandatory consumer protections in your local law where applicable.

18) General

Severability: If any provision is invalid, the remainder remains effective.
No waiver: A failure to enforce is not a waiver.
Entire agreement: These Terms, together with your order confirmation and any incorporated policies (such as our Returns & Refunds Policy), form the entire agreement for your purchase.

Last updated: March 10, 2026

Privacy Policy

The Petal Cove | Original Floral Art and Gifts operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Petal Cove | Original Floral Art and Gifts is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at laurenfisher@thepetalcove.co.uk or contact us at 61 Bridge Street, Kington, WLS, HR5 3DJ, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.

Last Updated: 10/03/2026

Returns & Refunds Policy

Last updated: 04/03/2026
This policy explains how returns and refunds work for bespoke commissioned artwork and non‑custom items, in accordance with UK consumer law. This policy does not affect your statutory rights.

1. Definitions

Commissioned Works (Bespoke): Custom artworks created to your personal specifications (e.g., size, colours, flower choices, personal themes). These are “personalised goods” and are exempt from the 14‑day cooling‑off period under the Consumer Contracts Regulations 2013.

Original Artwork: One‑of‑a‑kind pieces created by the artist, not personalised.

Standard Prints: Replicated prints of existing artwork (non‑custom).

Other Products: Non‑custom merchandise such as stickers, key rings, and similar items.

2. Commissioned Works (Bespoke)

2.1 Confirmation of Details

Before work begins, we will email you the full Specification (size, colours, flowers, themes, and any specific features). Painting begins only once you approve this Specification.

2.2 Artistic Quality & Approval

Our artwork is created in the artist’s established style, as shown in our portfolio. Brushwork, texture, colour blending, expressive detail, and composition naturally vary in handmade artwork and are not considered defects. You approve a written Specification before work begins, and the finished artwork is assessed only against that Specification - not personal preference or taste. If the correct flowers, main colours, themes, and size are present and the work has been produced with the artist’s normal professional skill and care, the artwork is considered “as described” and produced with “reasonable care and skill” under the Consumer Rights Act 2015 (CRA). Minor variations and differences caused by screen display or lighting are not defects. Preference‑based objections do not constitute quality issues. 

2.3 Approval Stage (Before Shipping)

When the artwork is complete, we send a photograph for final approval. If you approve, the sale becomes final. If you do not approve for any reason, we will cancel the order and refund 50% of the total price, retaining 50% as a non‑refundable creation fee covering time and materials. Bespoke artwork does not qualify for the 14‑day cooling‑off right. See full Terms of Service.

2.4 Statutory Remedies for Objective Non‑Conformity

If the artwork objectively fails to meet the Specification (e.g., wrong size beyond reasonable tolerance, missing a specified flower, or a materially different colour palette) or was not produced with reasonable care and skill, you are entitled to repair, replacement, or refund under the CRA. The 30‑day right to reject applies only where the artwork is objectively faulty or not as described. It does not apply where the artwork meets the agreed Specification but is disliked. 

2.5 After Approval & Shipping

Once approved, the sale is final except for statutory rights relating to transit damage or objective non‑conformity not reasonably visible in the approval image. We remain responsible for the condition of the goods until delivery to you or your designated safe place or neighbour. See full shipping terms and conditions.

3. Non‑Custom Goods (Original Artwork, Standard Prints & Other Products)

3.1 Faulty or Damaged Items

If an item arrives faulty, damaged, or not as described, you have a 30‑day right to reject it for a full refund under the CRA. We arrange collection or cover return postage.

3.2 Distance & Off‑Premises Sales – 14‑Day Cooling‑Off (Non‑Custom Only)

For non‑custom items bought online or by phone, you may cancel within 14 days from the day after delivery. We refund the item price plus outbound standard delivery cost within 14 days of receiving your return or proof of posting. We may deduct for diminished value due to handling beyond what is necessary to inspect the goods. Unless stated otherwise before purchase, you pay return postage for change‑of‑mind returns. The cooling‑off right does not apply to Commissioned Works.

3.3 Goodwill 30‑Day Returns (Non‑Custom Items)

For non‑custom items returned within 30 days of delivery (outside the cooling‑off period), we offer a full refund if the item is in resaleable condition. This does not replace your statutory rights. 

4. Return Conditions & Packaging

Items must be securely packaged. Original packaging is not required, but inadequate packaging on change‑of‑mind returns may result in deductions for diminished value. For faulty or damaged items, we cover return postage or arrange collection. 

5. Refund Method & Timing

Refunds are issued to the original payment method. For cooling‑off cancellations, refunds are issued within 14 days of receiving the item or proof of posting, as required by the CCR. Faulty‑goods refunds are processed without undue delay. 

6. How to Start a Return

Email laurenfisher@thepetalcove.co.uk with your order number, the item(s), and your reason for return. We will provide return instructions and, where applicable, a prepaid return label.

7. Summary of Legal Rights

Under the Consumer Rights Act 2015, goods must be as described, satisfactory quality, and fit for purpose, with a 30‑day right to reject faulty goods. Under the Consumer Contracts Regulations 2013, non‑custom distance purchases include a 14‑day cancellation right, refund of item price plus standard delivery, and deductions for diminished value. These rights do not apply to bespoke/personalised goods.