All our custom orders follow a 5 step process:

1. Make Your Order: Select your preferred size and provide details about the flower(s), color(s), or any personal themes you would like included in the painting.
2. Confirmation of Details: We will email you to confirm additional details to ensure all information is accurately captured. The painting process will not commence until we receive your confirmation.
3. Painting Time: Depending on the request, please allow a minimum of 3 business days for your painting to be completed. The expected painting time will be confirmed during the details confirmation process.
4. Approval: Upon completion, we will send you a photograph of the finished painting for your approval. If you do not approve the painting (for any reason): we cancel the order and refund 50% of the total price, retaining 50% as a non‑refundable creation fee for time and materials.
5. Shipping: Your unique piece will be shipped to your chosen address in secure packaging and thoughtfully gift-wrapped in our signature style.

Ensure to read our full Terms of Service before making your order.

Custom Items (Commissioned Works)

Expected Time from Order to Delivery is 1 - 4 Weeks Depending on Your Request. We will give you an outlined in step 2. Confirmation of Details of the order process.

If you have a special request, or specific date in mind please let us know within your order, or during the 2. Confirmation of Details step of the order process and we will confirm what is possible.

We offer Free Royal Mail Tracked 24 Shipping

Returning Non‑Custom Goods (Original Artwork, Standard Prints & Other Products)

We offer free Royal Mail Tracked 24 Shipping.

At step 4. Approval of our order process we will send you a photograph of the finished painting for your approval.

If you do not approve the painting (for any reason): we cancel the order and refund 50% of the total price, retaining 50% as a non‑refundable creation fee for time and materials.

Ensure to read our full Terms of Service before making your order.

Please contact us and we will get back to you for more information.

Please contact us and we will outline next steps for you. Please ensure to read our Return and Refund Policy before considering a return.

If your return is accepted by us, we will email you a pre-paid shipping label and return address.

Returning Custom Items (Commissioned Works)

It is important to note that Custom artworks created to your personal specifications (e.g., size, colours, flower choices, personal themes). These are “personalised goods” and are exempt from the 14‑day cooling‑off period under the Consumer Contracts Regulations 2013.

The 30‑day right to reject applies only where the artwork is objectively faulty or not as described. It does not apply where the artwork meets the agreed Specification but is disliked. 

Please ensure to read our Return and Refund Policy for full details.

Returning Non‑Custom Goods (Original Artwork, Standard Prints & Other Products)

We offer a goodwill 30‑day change‑of‑mind returns policy in addition to any statutory rights you may have (for example, the distance‑selling cooling‑off period).

Goodwill returns are refund‑only (no exchanges or store credit). Eligibility and any condition requirements (e.g., the item being in resalable condition) are set out within section 4A of our Return and Refund Policy.

This goodwill policy does not affect your statutory rights.